Health Mate App Has Many Problems Since Nokia Took Over From Withings

Posted by on Jun 27, 2017 in Design, Technology | 29 comments

I like my Withings products and the the associated Health Mate App has been a pleasure to work with in the past. Recently Nokia took over Withings and also rebranded the whole product range. They also gave the Health Mate App a complete new design. What really upsets me is that they did not manage to come even close to the functionality that Withings’ original Health Mate app offered. I received the following reply from Nokia after asking them where my swim tracking data had gone:

Below you will find a list of known issues that we are in the process of fixing:

  • Health Mate isn’t sending data to Apple Health
  • Historical weight data not displayed in app
  • Navigation and UI issues with weight data graphs
  • Temperature and CO2 widgets missing
  • Luminosity, Noise, and Temperature data not displayed for Aura users
  • Normal ranges for Weight, BMI, Body Composition not appearing in the app
  • Swim data missing from the app
  • Inability to BMI widget to Dashboard
  • Inability to set or edit alarms on the Aura
  • Inability to log food or access the Nutrition screens
  • Inability to link Health Mate to MyFitnessPal
  • Inability to edit your Profile (email address, height)
  • Inability to set or change a Reminder
  • Inability to link to MyFitnessPal

Note that this is the bugs they are currently working on, after they already released a bug fix on June 23rd (version 3.0.2). Why do they release an incomplete and buggy app? Yes, it looks fancy, but how about focusing on the functionality first? This is not a good sign for Withings products. I really hope that Nokia does not ruin their beautiful products.

29 Comments

  1. I agree completely! Many people or patients like my self, could use the old app as a tool for medical discussion or change of f.ex BP medications. The layout is difficult for older people. Activity doesnt work and so on.
    This is a useless app, and I am very sorry they forced us to change!
    Withings customerservice was always very helpfull. Now Nokia delete the bad comments on their own app.
    Give us back the old app!

    GTA,
    Md

  2. I agree 100%. I’m already scouting the market for an alternative. Withings environment was great – all they had to do was swap the withings logo for a nokia logo and it would’ve been fine, then build/change from there. instead – we have trash, that makes my hardware investment into withings ecosystem feel like a waste.

  3. Like a fool I bought the heart pressure monitor and the scales – neither now work so I am hundreds of pounds out of pocket and can’t track my BP or weight. WTF? Why change things before they have solved the problems?

  4. Another angry user here… the new “nokia” App broke sync’ing for my Steel HR. They fixed it 2 days later. Less than a week has passed a V3.0.3 launches and guess what? Sync is broken once again.
    Speaks volumes about their change management and testing program!

  5. I had Withings Scale & Fitbit HR2, happy as a lark, now I’m SOL, nothing syncs, Healthmate app to me is worthless. Nothing works, try deleting a member. Never happen

  6. https://www.getqardio.com/qardioarm-blood-pressure-monitor-iphone-android/

    Anybody knows this?

    This new APP still not work. and as I mentioned earlier, many patients and doctors use this as a TOOL.
    Now is useless!

  7. What happened to all my previous recorded data?

  8. Same experience here.. I had the unfortunate idea of buying a new smart watch just a couple of weeks before the Nokia takeover. I was happy with my health app, my scale, my watch and blood pressure monitor, all of them from Withings. The last 8 weeks since buying the new watch (Steel HR).and the switch to Nokia nothing works properly anymore. I performed a factory reset of my watch as recommended by the help page and now the whole display is dead, shows me a go.withings.com running line, and that’s all. I get nothing but automatic thank you messages from the help desk, there is no phone line to call them..:
    I am frustrated and disappointed and want my money back.
    I consider switching to another system. Anyone suggestions?
    Garmin? Fitbit?

  9. I was really pleased with my Withings watch, bought last October, to monitor my steps, however this week the app on my iPad automatically changed to the Nokia Healthmate (which is not as good) but my phone has completely lost the app, and although I have tried many times, I can’t get it to re-install. Any ideas please?

  10. I have just taken mine back for a refund as since they took over cannot monitor sleep or get phone info and text info on my Steel HR. Really disappointed as loved my Withings!

    Shop I got it from said I wasn’t the first to return and get a refund!

  11. Loved my Withings weighing scales – got it last January easy to read app
    I hate new Nokia app- but I would put up with it if my scales reliably synced – which it doesn’t
    Can’t get Bluetooth connectivity
    Despite repeated reporting to Nokia no support

  12. Agree the Nokia app is useless. The blood pressure works okay. But the tracking is useless- it records distance but with a two or three hour delay. I used Withing for two years and it never missed a step

  13. I have the Withings scales, and their blood pressure monitor which connects to my iPad with a cable. All worked well until Nokia took over. Although the Withings scales still connect by wifi to the Withings app on my iPad (and also on the Nokia Health mate app) I’m having problems with the BP monitor. It won’t work with the WIthngs app anymore, and the Nokia app doesn’t want to connect. The only help suggestions from Nokia are regarding wireless BP monitors.

  14. I agree my Withings watch is now useless it doesn’t synch my sleep or activity, last updated on 10th July and it won’t synch further, doesn’t monitor correctly, splits sleep into naps and sleep, double counts when I have been swimming. Difficult to navigate don’t like the appearance. So glad to find it’s not just me, something of a technophobe, having difficulties.

  15. My friend had not done the upgrade. we login my account on both and compare the screens the difference is night and day. The old one has useful data easy to read the new ones just a picture Yes they should still offer the old app as an option
    i’m sure they’ll blame something else for loss of marketshare six months from now.

  16. My ap disappeared on my iphone. Quite an investment withe my Withings scale – useless now. Class action lawsuit???

  17. I am another very unhappy user. The nokia app is worse than useless and inferior to Withings in just anout every department. First of all it ‘updated’ me without asking my permission. Then it lost my BP monitor. In 3 weeks it has only worked once with the monitor. It is much slower in picking up step counts and is often inaccurate. Give me my withings app back please and test this mess before you think about reissuing it. No wonder the whole world stopped buying their cell phones!!

  18. My Aura and the sleep sensors aren’t working anymore, since NokiaHealth took over. I used the Withings sleep tracking tools for years – everything worked fine. Now it’s completely useless and waste of money. Stay away from NokiaHealth products – they can’t built software. It’s horrible.

  19. Why don’t they just bring back the original app? It provided a very clear and visually appealing feedback as the steps counter racked up the numbers till you passed your goal. Swimming and other metrics were great as well. Why buy a company and then destroy what made it valuable and appealing?

    If Nokia screws this up like they lost the plot in mobile phones then that is the end of their run and they belong in a business class case study along with Blackberry

  20. i totally agree with all the complaints. bought a cardio scale and auto sleep tracker which are both useless with the terrible health mate appp while the tithings app was ok. when will Nokia come with a prpersolution, or inform his clients about their policy and next steps?????

  21. Same here, upgraded to the top of range steel in April and now it is utterly useless, plus the watch steams up when washing the car so clearly unsuitable for swimming.
    At the very least Nokia should have contacted their customers to let them know what is going on. I have spent time trying to find and reload the old software and thought it was something Inhad done to uninstall it.
    If this is how Nokia treat their customers the message is obvious – Keep clear!
    I shall be seeking to return my watch for a full refund

  22. Add me to the list. Had not checked the Withings app for a few weeks and found years of weight and other data lost (though most still in iOS Health App). Why buy a product line only to kill it? Nokia – what is your plan to fix this?

  23. I hate Nokia, I decided to give away my Withings Activite Watch and now use my Garmin Fenix5s Saphire.

  24. I have a Withings wireless BP monitor with valuable data for my doctor on my BP monitoring history. With the Nokia app all this is gone and I can no longer use my expensive BP monitor using this app. Is there any other app that can do this. The Nokia app and the Nokia company suck!

  25. Absolutely disgraceful behavior from Nokia. They don’t inform customers of the take over and the plans for the company and forcefully updating their crappy app over the wonderful withings app. The way I see it, Nokia has lost the plot and soon will end up killing withings. I was always hoping that someone like Apple would buy them, as they had that nice Apple feel to their products. Unfortunately, they seem to have been brought out by a failing company that is Nokia!

  26. I can no longer use my Withings Scale since Nokia took over. Time to hunt for a new WiFi enabled scale. If Nokia’s plan was to kill Withings then I think they are succeeding.

  27. I concur on all of the previous complaints. My recently bought Body Cardio Scales works but the new Nokia app doesn’t. And no data is being passed on to the Apple Health app. So what’s the point? It’s infuriating. Nokia, please give us the option to re-install the old Whitings app.

  28. I had similar experiences w my Steel HR, it will not sync with the app on sleep or walk, etc, I actually exchanged my watch, and was still having same issues until the last app release. Other challenges include recording sleep data when I was not even wearing the watch.
    Really disappointed with Nokia, doesn’t look like they do any testing before any releases.

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