Health Mate App Has Many Problems Since Nokia Took Over From Withings

Posted by on Jun 27, 2017 in Design, Technology | 76 comments

I like my Withings products and the the associated Health Mate App has been a pleasure to work with in the past. Recently Nokia took over Withings and also rebranded the whole product range. They also gave the Health Mate App a complete new design. What really upsets me is that they did not manage to come even close to the functionality that Withings’ original Health Mate app offered. I received the following reply from Nokia after asking them where my swim tracking data had gone:

Below you will find a list of known issues that we are in the process of fixing:

  • Health Mate isn’t sending data to Apple Health
  • Historical weight data not displayed in app
  • Navigation and UI issues with weight data graphs
  • Temperature and CO2 widgets missing
  • Luminosity, Noise, and Temperature data not displayed for Aura users
  • Normal ranges for Weight, BMI, Body Composition not appearing in the app
  • Swim data missing from the app
  • Inability to BMI widget to Dashboard
  • Inability to set or edit alarms on the Aura
  • Inability to log food or access the Nutrition screens
  • Inability to link Health Mate to MyFitnessPal
  • Inability to edit your Profile (email address, height)
  • Inability to set or change a Reminder
  • Inability to link to MyFitnessPal

Note that this is the bugs they are currently working on, after they already released a bug fix on June 23rd (version 3.0.2). Why do they release an incomplete and buggy app? Yes, it looks fancy, but how about focusing on the functionality first? This is not a good sign for Withings products. I really hope that Nokia does not ruin their beautiful products.

UPDATE: 8 August 2017

My Health Mate App updated automatically and Nokia put up a rather apologetic message. I can’t test if all the functionality they promised now really works, but at least some connection to Runkeeper is now working. My Swimming data usually is displayed twice, which remains a bit of a bummer.

Nokia apologises

76 Comments

  1. Reading all these negative comments makes me scratch my head. I have Activite Steel and Body Cardio scales and they have continued to work exactly as before through the change from Withings to Nokia.

    I think some people may need to look in the mirror when considering where the problems could be.

  2. Jonathan, you may not have had issues but others may use features that you do not use. My BP Monitor had to be re-synced every use to get it to work. My Cardio does not have the option to share with another account in settings. These are known issues.

  3. My Steel HR would need to be re-synced every couple weeks. Today it just stopped syncing. Finally gave up and bought a fitbit. I’ll miss the stylish watch and the month of battery time, but fighting with a watch to get it to sync just got too annoying.

  4. After the brand transition, my main dashboard records, the weekly colored summary of activity and sleep patterns, just disapeared. The new app is much poorer and I have less incentive for my activity. Very disappointed of the change. I feel I want to take of my useless watch

  5. Since Nokia took over healthcare it’s not been awarding badges. I know it trivial but I did look forward to getting them. It doesn’t seem to be counting my steps as well either.

  6. My saved notes just disappears.

  7. Actually, I’m relieved to see all these comments. I thought that maybe I was looking at things in the wrong way.

    Ever since Nokia took over it seemed to me that they have attempted to fix a product that was not in need of fixing – and sometimes they have even programmed incorrect math into their graphs. I’ve sent a number of e-mails to the customer support people expressing my dismay only to receive saccharin responses – what I call non-response responses. The best thing to do would be to reinstall the original functionality of the Withings website and app. I agree with Barbara – I now have less incentive to use the products because the user interface has been greatly degraded.

  8. I lost:
    1) registered data
    2) Polish language
    3) visibility (lines, font size, white fonts on bright background)
    4) possibility to extend data range and focus graphs
    Why Nokia repairs something that worked perfectly? And in September 2017 it still does not work. The scale was bought together with the application. The App is the integral part of the scale. What the Consumer Services will say? What about the guarantee?

  9. I used the Withings app primarily for tracking my weight and had several years of valuable weight data all of which has up and disappeared with this change of apps. While I can’t see it in the new Nokia app right now, I’m hoping like heck they still have all of my weight data and that it will reappear in their new app one of these days!

    Please, Noki, tell me you still have all of my weight data!! And please tell me you have plans to make this data accessible via your new app sometime in the near future. Please…

  10. Where is my weight history now? I used the Withings app primarily to track my weight. And now Nokia app does not show them anymore.
    Nokia, please!! You cannot erase my data in a day like this!!!! Please make my data accessible again.

  11. Los gráficos son un desastre de diseño pero lo peor de todo es que ya no hay una correcta funcionalidad y una garantía científicamente probada.
    No acepto ni la presentación ni los datos ni la forma de funcionamiento .
    Si me permiten una opinión : esto no es digno de Nokia.

  12. The new Health Mate of Nokia is not sending sleep data to my iPhone. It is very frustrating!!
    I wish Nokia had not taken over Withings

  13. Sleep data does not update to android phone from steel HR.

  14. My scales no longer sync with the new app. No notifications of the change to Nokia. My scales have gone haywire and incorrectly track my weight

  15. I had no problems at all until 1st of August and everything stopped. The scales are clearly connected to my phone, bluetooth and Wi-Fi bit no matter how many times I reconnect, it’s not syncing. There’s no prompt to sync from within the app that I can find but it sttangely, it seems to have all started when I deleted my lifesum app, after the membership expired. I might reinstall and see if it connects everything again. No idea why it should only work with that and not it’s own bloody app.

  16. Yes, Nokia has really made a mess of this. The New GUI is cluttered with the same date repeated several times, instead of providing clear and simple graphs. On top of this, the data in the iPhone is not always transmitted to the web page. Previously I always got very quick and helpful responses from Withings, nowadays it can take several days before Nokia answer. The brand name Withings used to have a very good reputation, but now it seems like Nokia is trying to kill it. I assume that many loyal customers will leave this product range if we do not see any quick improvement!

  17. im thinking of startign a crowd funded legal case against nokia for this more dtails to follow

  18. I have the original Whithings wired blood pressure monitor. Never had a problem until now. Everything works like it’s supposed to up until I log out of the app (v 3.0.6). The next time I log into the app, the data my blood pressure monitor last entered is completely missing, including the comments I made for that day. This is so frustrating.

  19. I agree the new APP is highly inaccurate… according to the app while I am working at my computer I am napping (NOT) the blood pressure used to show a much more robust level now you only get a few numbers Looks like the programmers have dumbed it down to make it pretty… if I wanted pretty I would buy a Mickey Mouse watch… I bought this to get healthy

  20. i am having issues with step counter. it uppgrated for two days ago and refuse to uppgrade till now what ever i do.

  21. Withings Activite still under guarantee! App not working. Disgusted with Nokia – until now thought Nokia was a decent business! Spent hours on this mess!

  22. Ever since the take over by Nokia I have had nothing but problems with my scales. More often than none it does not sync, I cannot get it to track my steps, the interface on the dashboard is absolutely vile, looks like something a kid knocked up. All the features i bought my scales for are virtually null & void. I have to transfer my details from the scales to Myfitnesspal etc. If I had not bought it so long back I would be requesting a refund

  23. The dashboard is awful now. I get what is the experience of mobile app on a full sized laptop.

  24. I have a Withings Steer HR. The NOKIA version is still not available. Last week I walked more or less 99.9 kilometers. I participated in an 80 km event and did some walking before and after the event.
    Nokia updated the Health Mate App and guess what? I now suddenly walked only 74.7 kilometers. How encouraging. I am already waiting since june 2017 for a new watch, because mine has condense in it frequently, even though I never used it under the shower or during swimming.
    Nokia has failed when it concerns mobile phones. I am afraid that they are going to fail again with these so called health products.

  25. I had very similar problems. Some activities not recorded, others recorded twice. Awful, unreadable design. Functionality removed for no reason. Inept support. I have now given up on my Active watch and it will go on eBay. Such a shame.

  26. I was horrified when I saw Nokia bought Withings because their cell phones were always complete trash. However I hoped for the best only to discover that none of my data now shows up in my timeline or anywhere else that I can see. It I.s some consolation to see that others are having similar issues. So many folks just want motivation to stay healthy. Sad Nokia has ruined a stellar product!

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