Health Mate App Has Many Problems Since Nokia Took Over From Withings

Nokia’s update of the Withings Health Mate App is causing many problems.

I like my Withings products and the the associated Health Mate App has been a pleasure to work with in the past. Recently Nokia took over Withings and also rebranded the whole product range. They also gave the Health Mate App a complete new design. What really upsets me is that they did not manage to come even close to the functionality that Withings’ original Health Mate app offered. I received the following reply from Nokia after asking them where my swim tracking data had gone:

Below you will find a list of known issues that we are in the process of fixing:

  • Health Mate isn’t sending data to Apple Health
  • Historical weight data not displayed in app
  • Navigation and UI issues with weight data graphs
  • Temperature and CO2 widgets missing
  • Luminosity, Noise, and Temperature data not displayed for Aura users
  • Normal ranges for Weight, BMI, Body Composition not appearing in the app
  • Swim data missing from the app
  • Inability to BMI widget to Dashboard
  • Inability to set or edit alarms on the Aura
  • Inability to log food or access the Nutrition screens
  • Inability to link Health Mate to MyFitnessPal
  • Inability to edit your Profile (email address, height)
  • Inability to set or change a Reminder
  • Inability to link to MyFitnessPal

Note that this is the bugs they are currently working on, after they already released a bug fix on June 23rd (version 3.0.2). Why do they release an incomplete and buggy app? Yes, it looks fancy, but how about focusing on the functionality first? This is not a good sign for Withings products. I really hope that Nokia does not ruin their beautiful products.

UPDATE: 8 August 2017

My Health Mate App updated automatically and Nokia put up a rather apologetic message. I can’t test if all the functionality they promised now really works, but at least some connection to Runkeeper is now working. My Swimming data usually is displayed twice, which remains a bit of a bummer.

Nokia apologises

UPDATE 3 May 2018

And now Nokia is selling its health products back to the founder of Withings. A prime example of “company strategy”.


122 thoughts on “Health Mate App Has Many Problems Since Nokia Took Over From Withings”

  1. Relieved I am not the only unhappy customer !
    As of Today no sync to Apple Health of Heart Rate tracking, no way to export it !

  2. Ever since Nokia redesigned the app, I am having a lot of problems. Currently it has been “looking” for my watch for two days…..

  3. Its a disaster this with Nokia. They have destroyed a very nice company.

  4. My Withings active watch has never kept time since it was purchased and neither does the replacement. It’s not just losing a few minutes a day but goes wildly out of time suddenly being hours out. Has anyone else had this problem?
    When I originally reported the issue I went through months of correspondence with Nokia where they asked me to do the same troubleshooting over and over again. Eventually Nokia agreed to replace the watch. I live in Australia, I had to return the watch to Paris. Nokia would not deliver to Australia so they sent the replacement to relatives in England who posted it on to me, more weeks. Then the replacement Withings Active would not sync with my iPhone I was asked to try linking it with other phones including Android.. androids could detect it but not iPhones. Then they sent me a trial revised healthmate app and I finall got the watch synced to my iPhone. Only to find it did not keep time. Back to square one, but not wanting to go through the same farcical rigmarole yet again, I gave up and as just using the watch as a step counter.
    My husband however who had given me the watch as a gift decided to go back to Nokia and guess what, same trouble shooting suggestions over and over with no resolution whatsoever.
    I need to add in all fairness that my husband has a Nokia Steele which has always kept time. We also have a BP monitor which has difficulty syncing to iPhones but does eventually after several tries and, also the Withings weighing scales which actually work well without any issues, so we have been using Withings technology for a few years. We felt very much as everyone did when Nokia took over that the revised healthmate app was not as good as the Withings version it replaced.
    It has been 10 months now since I originally reported the problem with my watch and I am extremely disappointed I consider the Active watch and Nokia aftercare services complete and utter rubbish!

  5. When I received the email from Nokia stating Withings Co-Founder Eric Carreel has purchased the Nokia’s digital health business, I was relieved. Nokia has turned the Withings brand/company into worthless junk. All of my Withings branded products are constantly having pairing/syncing issues – a problem not experienced prior to takeover.

    Hurry up Eric and turn this catastrophe around because many (if not most) of your loyal customers appear frustrated and leaving. We are not happy with Nokia.

  6. I have a Withings scale, apple watch and iphone. As of May 19th my weights have stopped syncing to the healthmate app from my scale. Is this part of the buggy app ya’ll are talking about??

  7. Has this improved at all? Love the look of the Nokia hr & on the verge of buying one but I’m used to a Fitbit

  8. My Health Mate app has stopped syncing my weights from Withings scale since May 28th, 2018. Does anybody know how to fix it?

  9. My Nokia steel hr does not receive any notification from my android smartphone, but pairing is good. Why..?

  10. So glad someone made a site for us to complain . This is literally the worst device ever. Completely useless. It should at least work as a basic thermometer if the app is too stupid to connect to your device. But nope. It can’t even take a basic measurement. But I had to promise to give Nokia all sorts of intrusive permissions. I will never buy a Nokia product again. Not even if someone gives it away.

    Someone should make it illegal for people to hire each other as directors and ceos. Too much conflict of interest. Very insenstuous and all the same families end up owning everything, and paying each other unjustifiable salaries while they rob our public companies blind and run them to the ground, all the while donating to bad politicians who will give them political favors and tax breaks..

  11. My Whithings watch has suddenly stipped synching with my android even after a battery change. It jusy keeps looking for my watch. Never had this issue before.

  12. What happened to the original Withings App. I’m now forced to use the Healthmate App on my new iPhone. The original App is not available in the App Store.

    The original Withings App was excellent, whereas the Healthmate App is very poor.

  13. I paid a lot of money for this scale and now none of the functions for which I bought it work. I’m so angry. Is there similar product on the market that someone can recommend?

  14. Is there any alternative to the Nokia app? I loved my Withings app but hate the poorly designed Nokia replacement.

  15. That’s why I jumped at the opportunity to return it to Nokia for a FULL refund. Surprisingly, they were quite good at that.

    Their software updates kept compounding issues, and the last straw for me when was when it first broke BT connectivity and then Wi-Fi. That left with me with a very expensive, very dumb scale.

    Also, they removed PMV, one of the reasons I bought the scale. I don’t quite know all the medical/legal reasons surrounding this, but like so may forms of measurements, it was done on a reference basis. I was quite willing to accept a BIG disclaimer and have the feature.

    Now, for the 2018 holidays, my Best Buy has it on sale. However, the experience has lefty such a bitter taste that I don’t want to repurchase it whilst the “Nokia” branding is still on!

  16. Sadly, I bought the Withing Steel HR Sport watch. It’s a great piece of hardware. A fraction of the price of an Apple Watch but with the right functionality, long battery life, and nice pretty design. Unfortunately the darn software doesn’t support Apple Healthkit properly and consequently my workout data is trapped in the Healthmate software. I want to get the data into Apple Health or into Strava where I keep my training logs.

    It even appears that they support the exporting of the data through their API but didn’t bother to make it work in the app. I begged their support team to give me any indication they would fix this, they were silent on the help.

    But they did give me free shipping to send it back for a refund. What a waste. It’s probably a few hours of programming to fix this but instead they choose to lose customers.

  17. I started with the Withings Blood Pressure Monitor. I was impressed with the data collection and especially the dashboard data displays (previously I worked for a data metrics company designing such displays). The new dashboard displays in the app pale by comparison. I eventually added two fitness trackers, two watch trackers, a scale (Body Analyzer, and a replacement BPM. Everyone of these units had problems. The BPM failed to work after the batteries were changed a second time. The trackers failed to work after they got temp when we encountered a sudden light rain in the middle of a walk. One of the watches failed to sync after a new battery was installed. The scale data for heart rate was inaccurate (approx 20+ beats per minute) when compared with the tracker at the same time. At this point I needed new trackers and felt spending good money after bad was not a good idea. However, when I considered the level of investment, I decided to stay with Withings and purchased two of the latest trackers, the Pulse HR. After two weeks of collecting data one of the units stopped syncing. The other unit misses half of a night’s sleep regularly. Well, enough is enough. Today I placed an order for several Fitbit products. Hopefully, the experience will be better.

  18. After loving my Withings after its launch I have had two Nokia Steel HR. The first did not charge. Endless problems before I was sent a new Nokia Steel HR. Like the previous one it does not charge; I’d does not charge with the new charger I received after some weeks. During the short periods the two watches worked it could not be synced with the Withings Scale.

    Customer service is not integrated and offers a fragmented slow response. Sadly very much a the hallmarks of a company that is likely to fall behind the competition as supporting them is just too hard work. Pity: I loved my original Withings!
    Do they not have new stock?

  19. I have the same experience with my BP monitor. I bought before Nokia and lost all the data bc of Nokia. Their response was just the usual level-1 supoort stall tactic. What was dependable became a joke in the hands of Nokia. Nokia bought something brilliant and just ruined it. The last thing you want when tracking BP is frustration. Now the bluetooth connection has started to drop mid-measurement. Do I spend 2 hours trudging through to a solutionn or buy an old-style monitor and keep record on paper.

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