Since Nokia took over Withings the company continues to struggle with delivering good products. Today Nokia informed me that the Pulse Wave Velocity reading will be automatically deactivated and that there is nothing I can do to prevent this from happening. The reason they provide for the deactivation of this feature is that “it may require a different level of regulatory approval”.
While I agree that complying to the regulatory framework is a good idea, I wonder why they only considered this years after introducing the product. Why was this not part of their original design process? Regulatory frameworks vary considerably across the globe and Nokia decided to deactivate ALL scales. This does seem rather indiscriminate.
They offer a refund for the purchase price and they will then completely deactivate your scale. In their FAQ they do not mention the exact nature of the refund, but once you login into your account or followed their link you will find that:
I understand that I am eligible to be refunded for the purchase price of my product as shown on my receipt, less any fees that may have been incurred, including but not limited to: customs, duty, brokerage fees, shipping, or delivery costs. Nokia reserves the right to refund the local MSRP in lieu of this purchase price.
Again I have to wonder why there is no option for, lets say, half of a refund and you could continue to use the scale without the Pulse Wave Velocity reading. This all or nothing approach does not sit right with me since I do not want to throw away an otherwise fully operational scale but I also think that Nokia should reimburse us for the feature they are going to delete.
All of this is again an example of horrible product management and customer handling. The one feature that set this scale apart from their own Body+ scale is gone. I had an eye on their new Nokia Sleep tracker, but I do not want to go through this process of them screwing up their own products again.
Nokia’s update of the Withings Health Mate App is causing many problems.
I like my Withings products and the the associated Health Mate App has been a pleasure to work with in the past. Recently Nokia took over Withings and also rebranded the whole product range. They also gave the Health Mate App a complete new design. What really upsets me is that they did not manage to come even close to the functionality that Withings’ original Health Mate app offered. I received the following reply from Nokia after asking them where my swim tracking data had gone:
Below you will find a list of known issues that we are in the process of fixing:
Health Mate isn’t sending data to Apple Health
Historical weight data not displayed in app
Navigation and UI issues with weight data graphs
Temperature and CO2 widgets missing
Luminosity, Noise, and Temperature data not displayed for Aura users
Normal ranges for Weight, BMI, Body Composition not appearing in the app
Swim data missing from the app
Inability to BMI widget to Dashboard
Inability to set or edit alarms on the Aura
Inability to log food or access the Nutrition screens
Inability to link Health Mate to MyFitnessPal
Inability to edit your Profile (email address, height)
Inability to set or change a Reminder
Inability to link to MyFitnessPal
Note that this is the bugs they are currently working on, after they already released a bug fix on June 23rd (version 3.0.2). Why do they release an incomplete and buggy app? Yes, it looks fancy, but how about focusing on the functionality first? This is not a good sign for Withings products. I really hope that Nokia does not ruin their beautiful products.
UPDATE: 8 August 2017
My Health Mate App updated automatically and Nokia put up a rather apologetic message. I can’t test if all the functionality they promised now really works, but at least some connection to Runkeeper is now working. My Swimming data usually is displayed twice, which remains a bit of a bummer.
UPDATE 3 May 2018
And now Nokia is selling its health products back to the founder of Withings. A prime example of “company strategy”.